Risee Studio

Current policy

Refunds and cancellations

The cancellation, refund, return, exchange, and replacement rules for custom Risee Studio orders.

Effective September 20, 2026. Last updated September 28, 2026.

Card-order cancellation within 24 hours

For a card order, you may request cancellation within 24 hours after payment is completed. Risee Studio must receive the request within that period. Include your order number and contact us by email or Instagram.

Every qualifying card cancellation receives a refund to the original payment method through Stripe. Your bank or payment network controls when a card credit appears.

Risee Studio does not offer partial refunds. When a monetary refund is approved, it is a full refund to the original payment method.

After 24 hours, customized and perishable card orders are final and cannot be canceled, returned, or exchanged, except where applicable law requires otherwise.

Cash orders are final once placed. They cannot be canceled or refunded, except where applicable law requires otherwise.

Returns and exchanges

There are no returns or exchanges after delivery or pickup because arrangements and baskets are customized and may contain perishable items. This policy does not limit a right or remedy that cannot legally be waived.

Unavailable items and replacements

If an item becomes unavailable, Risee Studio will try to contact you by phone or Instagram, explain what is unavailable, and ask whether you approve a proposed replacement.

If we cannot reach you within 24–48 hours after our first contact attempt, we may replace an unavailable gift or product add-on with another product of equal value. This no-response exception does not apply to the selected basket or flower choice. We will not charge an additional amount without your agreement.

If an equal-value product replacement is unavailable, the item is a basket or flower choice, or you decline the replacement, fulfillment may be delayed while we determine a case-by-case resolution.

Inspection and order issues

You or the recipient may inspect the order at delivery or pickup. Any visible damage, missing item, or incorrect item must be raised with Risee Studio at that time so it can be documented and reviewed. Resolutions are determined case by case.

Risee Studio may photograph the completed order before fulfillment and at delivery, pickup, or handoff to document its condition and completion.

Request a card cancellation or order review

Include your order number. Do not send payment-card information.