Terms and Conditions

1. Business identity and eligibility

The Service is provided by Risee LLC, doing business as Risee Studio (“Risee LLC,” “we,” “us,” or “our”). You must be able to enter into a legally binding agreement to place an order.

2. Guest checkout

Checkout is guest-only. The Service does not currently offer customer accounts, passwords, saved addresses, or account-based order history. You are responsible for providing accurate purchaser, recipient, delivery, and fulfillment information and for keeping your order number available when contacting us.

3. Products and custom orders

Risee Studio offers custom floral arrangements and gift baskets. Product photos are illustrative. Flowers, plants, ribbon, containers, gifts, colors, textures, and other natural or handmade elements may have reasonable variations. An item shown in the Service may become unavailable because of seasonality, condition, supplier availability, or limited inventory.

A card order is accepted after payment is successfully completed and we accept it for fulfillment. A cash order is placed when the app confirms its cash receipt and reserves the order for fulfillment. We may decline or cancel an order when information is incorrect, inventory or capacity is unavailable, a required card payment is not completed, the order appears fraudulent, or fulfillment would be unlawful or impracticable.

4. Prices and payment

Prices are shown in U.S. dollars. Applicable product charges, separately stated delivery fees, Florida sales tax, and other charges are displayed before the order is placed. Tax is calculated from the pickup or verified delivery jurisdiction. We may correct a clear pricing or description error before accepting an order and will contact you if the correction affects an order already submitted.

For card orders, payments are made to Risee LLC, doing business as Risee Studio, through a Stripe-hosted Checkout page. Stripe, not the Risee Studio app, collects and processes payment-card and billing details. Stripe’s own terms and privacy practices also apply to its services.

For cash orders, no online payment is collected. By placing a cash order, you agree to pay the full receipt total in cash after delivery or at pickup, after you or the recipient has an opportunity to inspect the order. A cash order is final once placed and cannot be canceled or refunded, except where applicable law requires otherwise.

5. Card-order cancellation within 24 hours

For a card order, you may request cancellation within 24 hours after payment is completed. Risee Studio must receive the request within that period. Include the order number and contact us by email or Instagram using the information in Section 15.

A qualifying card cancellation receives a full refund to the original payment method. Bank and payment-network processing times may delay when a card credit appears. After the 24-hour card cancellation period, customized and perishable card orders are final and cannot be canceled, returned, or exchanged, except where applicable law requires otherwise. Cash orders are not eligible for this cancellation period.

6. Availability and replacements

If a selected item becomes unavailable, Risee Studio will try to contact you by phone or Instagram, explain what is unavailable, and ask whether you approve a proposed replacement.

If we cannot reach you within 24–48 hours after our first contact attempt, we may replace an unavailable gift or product add-on with another product of equal value. This no-response exception applies only to gift or product add-ons; it does not authorize an automatic substitution of the selected basket or flower choice. We will document the contact attempt and replacement. We will not charge an additional amount without your agreement.

If an equal-value product replacement is unavailable, the unavailable item is a basket or flower choice, or you decline the proposed replacement, preparation or fulfillment may be delayed while we determine a case-by-case resolution. Depending on the circumstances, we may remove the item and adjust the amount, offer another resolution, or cancel the affected order and return the applicable amount to the original payment method.

7. Preparation, delivery, and pickup

Orders require five calendar days of preparation. Requested one-hour windows are available Monday through Saturday from 8:00 AM–7:00 PM and Sunday from 1:00 PM–7:00 PM. December 25 is unavailable.

Selecting a date or time during customization does not reserve it. Checkout performs the final availability check and temporarily holds an available window while payment is completed. A requested delivery or pickup time remains subject to confirmation by Risee Studio.

Local delivery is offered within approximately 50 driving miles of the pickup location. The fee is based on rounded driving distance: 0–10 miles free, 11–20 miles $15, 21–30 miles $28, 31–40 miles $38, and 41–50 miles $48. Distances below a half mile round down and distances at or above a half mile round up. There is no minimum order.

Complimentary pickup is available at the plaza in front of 11111-16 San Jose Blvd, Jacksonville, FL 32223. Do not arrive until Risee Studio confirms that the order is ready and provides the confirmed pickup time and any additional instructions.

You are responsible for an accurate, accessible delivery address and for providing apartment or unit information, a recipient phone number, delivery instructions, access details, and relevant restrictions. Delays or failed delivery caused by inaccurate or incomplete customer information may require a case-by-case resolution and additional delivery charges where permitted by law.

8. Inspection, fulfillment photos, and order issues

Risee Studio may photograph the completed order before delivery or pickup and again at delivery, pickup, or handoff. These photos document the order’s condition and fulfillment. When reasonably possible, photos will focus on the order and its placement and avoid faces, identification documents, private communications, and unrelated personal details.

You or the recipient may inspect the order when it is delivered or picked up. Any visible damage, missing item, or incorrect item must be raised with Risee Studio at the time of delivery or pickup so it can be documented and reviewed. Resolutions are determined case by case and may include correction, replacement, a full refund, or another appropriate remedy. Risee Studio does not offer partial refunds. Nothing in these Terms limits a right or remedy that cannot legally be waived.

Because arrangements and baskets are customized and may contain perishable items, there are no returns or exchanges after delivery or pickup.

9. Acceptable use

You may use the Service only for lawful personal ordering. You may not misuse the Service, interfere with its operation or security, submit fraudulent orders or information, attempt unauthorized access, reverse engineer the Service where law prohibits restriction, scrape or copy content at scale, or use Risee LLC’s names, branding, photographs, or other content without permission.

10. Intellectual property

The Service and its text, graphics, logos, photographs, designs, software, and other content are owned by or licensed to Risee LLC and are protected by applicable intellectual-property laws. These Terms grant only a limited, revocable, nonexclusive, nontransferable right to use the Service for its intended purpose. No ownership rights are transferred to you.

11. Service availability and disclaimers

We work to keep the Service accurate and available, but interruptions, errors, delays, or third-party service failures may occur. To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties beyond those that cannot legally be excluded. Product variations described above are not, by themselves, defects.

12. Limitation of liability

To the fullest extent permitted by law, Risee LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or data, arising from the Service or an order. To the fullest extent permitted by law, Risee LLC’s aggregate liability concerning an order will not exceed the amount paid for that order. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

13. Governing law and disputes

These Terms are governed by Florida law, without regard to conflict-of-law rules. Before filing a claim, you and Risee LLC agree to try in good faith to resolve the matter by contacting one another. Unless applicable law requires otherwise, disputes will be brought in a court of competent jurisdiction in Duval County, Florida. Nothing in this section prevents either party from using an eligible small-claims process or seeking urgent equitable relief.

14. Changes and severability

We may update these Terms when the Service, business practices, or law changes. The updated version will show a revised “Last updated” date and will apply prospectively unless law permits otherwise. If a provision is found unenforceable, the remaining provisions remain in effect to the extent allowed by law. A failure to enforce a provision is not a waiver.

15. Contact

• Email riseestudio@outlook.com
• Instagram @risestudious

Include your order number when contacting us about an order. Do not send payment-card information or unnecessary sensitive information.